Buggy software slowing down your team?

Struggling to get good error reporting from users? Unable to show software suppliers what they need to fix?

Rewind is the solution.

It records software errors as they happen and makes it easy to show others what just happened with instant video reports.

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Who is Rewind for?

Rewind video reporting streamlines the reporting process and improves efficiency by making bug reporting fast, easy and accurate.

It’s for anyone who receives inadequate bug reports from end-users, or provides to software suppliers who fail to fix bugs, insisting on better reports.

Ideal for anyone leading a team at operational level – for example, IT and support managers, operations managers, and so on. For support teams needing to speed up ticket handling. For anyone who needs visual evidence for fast troubleshooting.

Harry Kirkby, Head of Critical Systems, SECAmb

Rewind changed the conversation with the software supplier - we sent them video proof of every problem, and the fix rate increased hugely. And we’ve since used it with other applications. It has simply worked without issues.

Blueberry support was excellent: helping with initial setup and requested configuration changes. We’re happy to recommend it to other trusts as a solution that delivers.

What are the benefits?

Improved Communication

Better communication reduces frustration between users, support and software suppliers.

Detailed Reporting

Instant video proof helps document software bugs and problems to support teams and suppliers.

Increased Productivity

Records errors as they happen, avoiding wasted time replicating easy and hard to find problems.

Seamless Integration

Records errors as they happen, avoiding wasted time replicating easy and hard to find problems.

Case study

South East Coast Ambulance Service NHS Foundation Trust (SECAMB)

The Problem

SECAmb experienced bugs in key software: their CAD platform and softphone telephony solution. These issues were slowing down users. The supplier insisted on detailed reports - but users were busy, neither the time or skill to provide the quality of reporting needed.

The Solution

SECAMB discovered Rewind – it continuously records so that when a bug happens the team just rapidly deliver a perfect video report. This makes bug reporting by users fast, easy and accurate.

Continuous recording normally presents issues for GPDR and user privacy. Rewind addressed all of SECAMB ’s concerns: it was targeted at only recording specific problem apps, and it absolutely keeps all data on Trust computers.

Whilst the small file size of the recordings means issues are swiftly shared and reviewed with minimal impact to bandwidth.

The Result

We worked together to make sure SECAmb’s use case was tailored, integrating with their ticketing system. Rewind was deployed to a 400+ agile workforce.

By eliminating slow moving tech issues the result was increased productivity and happier staff. SECAmb also identified previously “unreplicable” bugs. As a result, suppliers have been able to provide permanent fixes and improve their fix rate.

What features does Rewind offer?

Always Recording

Runs quietly in the background, capturing how problems happen and hard-to-find bugs.

Selective Recording

Record only specific applications and screens for focused reports and data privacy.

Video Editing

Use review mode to crop, trim, and blur for focused and detailed reporting.

API Reporting

Integrate with your own products and system to automate error reports.

Easy Sharing

Multiple report options and saving formats allows for easy sharing of video and optional PC files.

Customised GUI

Customise configuration to best suit your team process and streamline reporting.

How Rewind helps your NHS Trust

Captures bugs as they happen, giving a better understanding of how problems occur – saving valuable time for all.
Offers a fast error reporting system that will allow staff and support teams to report and view problems quickly – reduces slow responses and speeds up ticket handling.
Video reports eliminate unclear or incomplete bug reports – staff can spend less time on day-to-day tech issues and more time on delivering core services and critical work focus.
Eases tensions between staff, support, management and suppliers who are struggling to communicate software problems – improves your team’s job satisfaction.
Rewind is a low-cost solution compared to the financial losses caused by work delayed due to IT problems.
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